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To the Management of SpiceJet, I am writing to express my deepest gratitude for the extraordinary assistance provided by one of your staff members, Mr. Srinivas Kasoju, during a stressful ordeal my son and I faced at the Hyderabad airport in the early morning hours of August 17th. My son, Aaditya Penmetsa, and I had just collected our boarding passes at the Cathay Pacific counter in Row H. We then stopped at Door 8 to rearrange our carry-on bags before heading to the international exit point at Row P. While standing in line for exit immigration, my son realized that he no longer had his passport or boarding pass. We were both immediately overcome with panic - he was going to join his college - so it was imperative that we get on that flight on the 17th! We retraced our steps frantically, asking every official we could find, including at the informa-¬tion booth, whether anyone had seen the missing passport. When we retraced our steps back to Door 8 It was there that Mr. Srinivas, seeing the panic on our faces, stepped in without hesitation to help us. He went far above and beyond what anyone could have expected of him: He personally approached security personnel, sweeping staff, immigration officials, and other airline’s staff to search for the passport. He physically went with my son and I to retrace our steps — even running alongside him — to search the areas we had passed through - asking everyone who was within the vicinity. When security informed us that the passport had been located and directed us to Row P, he accom-¬panied us there to make sure everything was han-¬dled correctly. When we learned the passport had been handed over to Cathay Pacific, he personally guided us to the right Cathay Pacific officials to help us retrieve it — with only about 10 minutes left before boarding. He then walked us all the way back to immigra-¬tion and spoke directly with the officer on duty to help expedite our exit and security clearance so we would not miss our flight. And we made it in time - and have arrived in time for Aaditya’s college as well. Throughout this ordeal, Mr. Srinivas’s calm reassurance, quick thinking, and genuine com-¬mitment to helping us made all the difference. Because of him, my son and I were able to board our flight in the nick of time, and what could have been a devastating experience instead became a story of remarkable kindness and professionalism. Perhaps most remarkably, when we tried to offer him monetary compensation for his time and effort, he firmly declined. He told us he was simply happy to have helped us make our flight. He made a BIG impact on us - that there is still humanity in this world - a sense that there are people who just want to do the right thing - by helping a fellow human being. I’m glad that he is on your staff - since it aligns with your core val-¬ues of taking care of your customers ( and I was not even a SpiceJet customer this time around). Aaditya and I want to sincerely thank Srinivas garu, from the bottom of our hearts, for his help during this ordeal. I would respectfully request that SpiceJet publicly recognize Mr. Srinivas’s exceptional commitment to service — a value your airline has long been known for. I would also be grateful if you could let me know how I might contribute toward his recognition, whether through an award, com-¬mendation, or monetary gift, since he would not accept anything from us directly. Thank you again, Srinivas garu, and thank you, SpiceJet, for having staff who so genuinely em-¬body your values of care and service. This is what relief looks like (Aaditya and I), with Mr. Srinivas Kasoju an amazing and kind human being - and an embodiment of SpiceJet’s values.

Thank you again Srinivas garu.